Powerful and Effective Customer Engagement & Experience


Optimize Customer Engagement With Effective & Personalized Communication

OpenText Exstream allows business users to optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications – delivered anytime, anywhere. The latest release, version 16.4, builds on the powerful combined “CCM Anywhere” platform released in April 2017 of Exstream and Communications Center (formerly StreamServe).

Exstream Features:

1. Simplifying personalized communications driven by business users

2. Speeding time to market and reducing dependence on IT

3. Improving orchestration for automated tracking, analysis and best response to facilitate engaging conversations

4. Providing a consistent cross-channel experience with OpenText Media Management integration

5. Reducing total cost of customer communications


With Millennials expected to make up more than half the workforce by 2020, the ability to design and deliver contextually-driven, personalized communications at the right time, in the right format, and for the right device can give your company a competitive advantage.

Increase Profitability

Increase customer conversion. Streamline & Automate business processes with electronic communication

Go Green

Centralize control & paperless communication

Improve Customer Experience

Deliver superior experience, increase loyalty & retention

Mitigate Risk

Create compliant, brand aligned communications