Engage Your Clients with Customer Communication Management
Customer experience is a strategic factor when it comes to being competitive – even more so, during this pandemic period. Positive customer experience depends on the quality of communication, relying on customer communication management tools capable of transforming any communication into an opportunity to provide a memorable experience.
OpenText Customer Communications Management (CCM) solutions improve customer experience through the personalization and automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our CCM solutions to design and deliver critical business communications that are highly personalized and interactive – and drive profitable customer engagement. Personalized documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in a variety of digital and print formats and channels to drive business impact. From one-to-one contact to the high volume, mass production of documents, OpenText Customer Communications Management solutions simplify and automate document-related business processes while driving a better customer experience.
Simple to deploy and maintain, our suite of CCM solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to meet your departmental or enterprise needs and to scale across any document-driven business process, OpenText CCM solutions integrate easily with your systems of record such as ERP and CRM and other business applications, including those from SAP, Salesforce, Microsoft and Infor.
1. Mobile Customer Communications – Design responsive communications with outputs that scale and flow regardless of device or screen size
2. Interactive Editing – Leverage web-based control of interactive editing for fast, personalized, one-to-one communications
3. Create Dynamic & Accessible PDFs – Deliver “Universally Accessible” PDFs including dynamic charts, videos, hyperlinks, and other rich elements
4. Business Content Authoring – Offer non-technical users the control to craft, edit and personalize content as well as create content and business rules without IT involvement.
5. Customer engagement analytics – Track communications delivery and respond automatically to failures or bounce-backs through an unlimited number of failover channels. Consolidate visibility into delivery, tracking and response.
6. Simplified rationalization and migration – Eliminate content duplicates, cut down on similar templates & simplify migration with rationalization tools, reducing upgrade costs.
7. Integrated Communications – Integrate with data and content from any application, including ERP & CRM tools, such as Salesforce. Create highly-personalized, relevant communications delivered in customers’ preferred channels.
With Millennials expected to make up more than half the workforce by 2020, the ability to design and deliver contextually-driven, personalized communications at the right time, in the right format, and for the right device can give your company a competitive advantage.
Increase customer conversion. Streamline & Automate business processes with electronic communication
Centralize control & paperless communication
Improve Customer Experience
Deliver superior experience, increase loyalty & retention
Create compliant, brand aligned communications
Tailor communications and content to deliver personalized experiences that boost customer engagement, drive revenue, and increase brand loyalty.
Automate and re-purpose dynamic templates and documents to save time, money, and the need for technical resources.
Ensure the right content is available and used according to effective dates, jurisdiction, regulations, geography or other criteria.
Reach customers through their preferred channels, including smartphones, social, email and SMS to increase business metrics, such as click-through rates.
Software deployment options
Fit every need, from small, departmental projects to complex enterprise-wide deployments with on-premises, cloud or hybrid cloud deployment options.
Maximize customer lifetime value
Uncover essential data about customer interactions throughout each touchpoint to improve future communications.