OPENTEXT EXSTREAM

Elevate Customer Communication Management

What is Customer Communication Management?

Customer Communication Management (CCM) is a strategy and technology used by businesses to handle interactions with customers across various channels. It involves creating, delivering, and managing personalized communications like invoices, statements, and marketing materials. CCM focuses on content creation, multichannel delivery, personalization, automation, compliance, and analytics to improve customer experience and operational efficiency.

Your Premier Destination for Customer Communication Solutions Powered by OpenText Exstream!

As an Opentext Partner for more than 20 years, we understand the critical role that effective customer communication plays in driving business success. That’s why we, SL Information, are proud to offer OpenText Exstream as the cornerstone of our comprehensive Customer Communication Management (CCM) solutions.

Industry Coverage

FINANCIAL

INSURANCE

TELECOMMUNICATION

BANKING

UTILITY

LOGISTICS

How Exstream can benefit business?

Discover the advantages of using OpenText Exstream.

Personalize customer conversations

Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content.

Reduce costs

Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.

Maximize customer lifetime value

Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint.

Improve business metrics

Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions.

Mitigate Risks

Utilize an enterprise centralized CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.

Archival Processing

Improve document archiving for future retrieval purpose and meeting government's compliances

Conversational Experience Engagement

Utilize generative AI technology to access crucial messages and deliver them through the preferred communication channel, seamlessly connecting various touchpoints to reveal valuable insights into the customer journey and prompt informed next steps.

Why Choose OpenText Exstream?

10X

CX leaders are 10 times more likely to invest in customer experience management (CXM) to realize better business outcomes.

Streamlined Communication Processes

OpenText Exstream empowers businesses to streamline their communication workflows effortlessly. From personalized invoices and statements to targeted marketing collateral, Exstream enables seamless creation, management, and delivery of customer communications across various channels.

Personalization at Scale

Deliver personalized experiences that resonate with your audience on an individual level. With Exstream's advanced personalization capabilities, you can leverage customer data to tailor content based on preferences, behaviors, and demographics, driving higher engagement and conversion rates.

Multichannel Delivery Excellence

In today's digital landscape, customers expect communication on their preferred channels. OpenText Exstream facilitates seamless multichannel delivery, ensuring consistent messaging and branding across email, SMS, print, and more. Reach your audience wherever they are, enhancing the customer experience and strengthening brand loyalty.

Enhanced Efficiency and Compliance

Say goodbye to manual errors and compliance headaches. OpenText Exstream automates document generation processes and ensures adherence to industry regulations and standards. From real-time tracking to comprehensive reporting, Exstream enhances efficiency while mitigating compliance risks effectively.

Actionable Insights with Advanced Analytics

Unlock valuable insights into customer behavior and engagement with Exstream's advanced analytics and reporting tools. Gain actionable intelligence to refine your communication strategies continually, driving better results and fostering long-term customer relationships.