Optimize Customer Engagement With Effective & Personalized Communication
OpenText Exstream allows business users to optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications – deliveredÂ anytime, anywhere. The latest release, version 16.4, builds on the powerful combined “CCM Anywhere” platform released in April 2017 of Exstream and Communications Center (formerly StreamServe).
1. Simplifying personalized communications driven by business users
2. Speeding time to market and reducing dependence on IT
3. Improving orchestration for automated tracking, analysis and best response to facilitate engaging conversations
4. Providing a consistent cross-channel experience with OpenText Media Management integration
5. Reducing total cost of customer communications
With Millennials expected to make up more than half the workforce by 2020, the ability to design and deliver contextually-driven, personalized communications at the right time, in the right format, and for the right device can give your company a competitive advantage.
Increase customer conversion. Streamline & Automate business processes with electronic communication
Centralize control & paperless communication
Improve Customer Experience
Deliver superior experience, increase loyalty & retention
Create compliant, brand aligned communications