Multi-Channel Customer Communication Strategy

Do you have a multi-channel customer communications strategy in place? Customer engagements have been transformed to a point where relationships are managed without any human touch. Your business needs to listen to your customers across every touchpoint – from mobile to the Web and beyond. If you do not have a communications strategy in place

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Customer Communication Strategies for Malaysian Logistics Industry

The Malaysian Government through its many initiatives is positioning Malaysia as ASEAN’s preferred logistics gateway, presenting growth opportunities for local logistics players. The Logistics and Trade Masterplan (2015-2020) includes the following: Debottlenecking by the Ministry of Transport – decongest ports and airports, reduce red tape & improve road and rail infrastructure DFTZ – Alibaba logistics

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Getting Malaysian Manufacturing Back In Track

The Malaysian manufacturing sector is forecast to expand 4.7% year-on-year (y-o-y) in 2019, supported by export-oriented industries, following continuous expansion in electrical and electronics (E&E) as well as chemicals and chemical product subsectors, according to the Ministry of Finance’s (MoF) Economic Report 2018/19, titled Fiscal Outlook 2019 dated November 2nd 2018. However, on the 2nd

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The Importance of Customer Communication in 2019

Forging a customer experience strategy is a key trend for 2019. Companies in Malaysia are starting to realize that delivering good customer experience will increasingly impact business results. Globally Gartner predicts that 81% of corporate leaders  believe they will be competing primarily on customer experience in the near future but only 22% have succeeded in

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Unlocking Hidden Values Of Information

Content, structured and unstructured  are locked in a variety of formats, locations and applications that are stored in your organization. When connected and used such information can help increase revenue, reduce costs, respond to customer requirements quickly and accurately and bring products to the marketplace faster. Unlocking information is not a trivial task and many

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Automation In Consumer Goods

Malaysian consumer goods leaders today may not be tomorrow if they do not embrace digital and automation capabilities that are powering transformation globally in their industry. Many companies opt to delay embracing the journey as they fear uncertainty in 2019 and are not willing to bet sufficient funds to get such initiatives off the ground.

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