Coronavirus Pandemic: Pushing Digitisation For Malaysian Companies

The coronavirus pandemic will spur businesses in Malaysia to accelerate their digitization efforts at a time when the global economy is under siege by disrupted supply chain and nationwide shutdowns. We have estimated statistics from MIER that the Malaysian economy would likely experience negative growth for the rest of 2020. Major industries such as aviation,

Read More...

Reboot For Sustainability During Crisis

The spread of Covid-19 has shaken up corporate lives globally. Can we use this pandemic to do some good and reset corporate processes to be more sustainable? It is at times like this that many things we take for granted can become startlingly fragile. While stuck working at home we have no access to many

Read More...

Mobile Data Collection as a CSR Initiative

Corporate social responsibility (CSR) is how companies manage their business processes to produce an overall positive impact on society. It covers sustainability, social impact and ethics, and done correctly should be about core business – how companies make their money – not just add-on extras such as philanthropy.   “If you as a company can

Read More...

Multi-Channel Customer Communication Strategy

Do you have a multi-channel customer communications strategy in place? Customer engagements have been transformed to a point where relationships are managed without any human touch. Your business needs to listen to your customers across every touchpoint – from mobile to the Web and beyond. If you do not have a communications strategy in place

Read More...

Getting Malaysian Manufacturing Back In Track

The Malaysian manufacturing sector is forecast to expand 4.7% year-on-year (y-o-y) in 2019, supported by export-oriented industries, following continuous expansion in electrical and electronics (E&E) as well as chemicals and chemical product subsectors, according to the Ministry of Finance’s (MoF) Economic Report 2018/19, titled Fiscal Outlook 2019 dated November 2nd 2018. However, on the 2nd

Read More...

The Importance of Customer Communication in 2019

Forging a customer experience strategy is a key trend for 2019. Companies in Malaysia are starting to realize that delivering good customer experience will increasingly impact business results. Globally Gartner predicts that 81% of corporate leaders  believe they will be competing primarily on customer experience in the near future but only 22% have succeeded in

Read More...