Some companies in Malaysia are leaning onto digital technologies to fortify their customer experience (CX) during the Covid-10 pandemic. This strong tailwind have accelerated the adoption of digital channels as the preferred sales channel. Companies that adapted their journeys to accommodate customer preferences for digital channels throughout the pandemic have thrived. According to Accenture Research,
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The coronavirus pandemic will spur businesses in Malaysia to accelerate their digitization efforts at a time when the global economy is under siege by disrupted supply chain and nationwide shutdowns. We have estimated statistics from MIER that the Malaysian economy would likely experience negative growth for the rest of 2020. Major industries such as aviation,
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The spread of Covid-19 has shaken up corporate lives globally. Can we use this pandemic to do some good and reset corporate processes to be more sustainable? It is at times like this that many things we take for granted can become startlingly fragile. While stuck working at home we have no access to many
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Corporate social responsibility (CSR) is how companies manage their business processes to produce an overall positive impact on society. It covers sustainability, social impact and ethics, and done correctly should be about core business – how companies make their money – not just add-on extras such as philanthropy. “If you as a company can
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Do you have a multi-channel customer communications strategy in place? Customer engagements have been transformed to a point where relationships are managed without any human touch. Your business needs to listen to your customers across every touchpoint – from mobile to the Web and beyond. If you do not have a communications strategy in place
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The recent report published by SME Corp and Huawei Technologies (M) Sdn.Bhd. that looked into the state of digitalisation in the SME sector found that most have barely scratched the surface of utilising technology as a growth driver. Although in the study it was found that almost 50% of the 2,033 companies surveyed had an
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The Malaysian Government through its many initiatives is positioning Malaysia as ASEAN’s preferred logistics gateway, presenting growth opportunities for local logistics players. The Logistics and Trade Masterplan (2015-2020) includes the following: Debottlenecking by the Ministry of Transport – decongest ports and airports, reduce red tape & improve road and rail infrastructure DFTZ – Alibaba logistics
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The Malaysian manufacturing sector is forecast to expand 4.7% year-on-year (y-o-y) in 2019, supported by export-oriented industries, following continuous expansion in electrical and electronics (E&E) as well as chemicals and chemical product subsectors, according to the Ministry of Finance’s (MoF) Economic Report 2018/19, titled Fiscal Outlook 2019 dated November 2nd 2018. However, on the 2nd
Read More... Factories are now deploying technology through connected devices such as mobile computing, bar code scanning, RFID, wearables, sensors, shelf beacons etc. as part of the Industry 4.0 initiative. This increase of devices linked into manufacturing is leading to a surge in data collection. More data means more opportunities for analysis. Having more performance insights is
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