The Importance of Customer Communication in 2019

Forging a customer experience strategy is a key trend for 2019. Companies in Malaysia are starting to realize that delivering good customer experience will increasingly impact business results. Globally Gartner predicts that 81% of corporate leaders  believe they will be competing primarily on customer experience in the near future but only 22% have succeeded in

Read More...

Unlocking Hidden Values Of Information

Content, structured and unstructured  are locked in a variety of formats, locations and applications that are stored in your organization. When connected and used such information can help increase revenue, reduce costs, respond to customer requirements quickly and accurately and bring products to the marketplace faster. Unlocking information is not a trivial task and many

Read More...

Automation In Consumer Goods

Malaysian consumer goods leaders today may not be tomorrow if they do not embrace digital and automation capabilities that are powering transformation globally in their industry. Many companies opt to delay embracing the journey as they fear uncertainty in 2019 and are not willing to bet sufficient funds to get such initiatives off the ground.

Read More...