Customer Communication Management Overview

In today’s digital marketplace, the customer is empowered like never before. You need to exploit every opportunity to communicate as clearly and consistently as possible across all digital channels. With OpenText Customer Communications Management, you can create conversations with interactive correspondence, achieving dramatically better customer engagement and insight.

Digitize all your communications across all digital channels such as email, mobile, web and other electronic channels. This variety of choices empowers customers and give you multiple channels to deliver your goods and services.

The interactive content presentment that includes rich media, dynamic charts and graphs increases the effectiveness of your communication of information to your customers. With better information, more dialogue can be created. Each touchpoint brings you closer to your customer, providing valuable insight and a better customer experience.

Smart Statements

The OpenText StreamServe Billing and Statements solution helps companies to automate invoicing and billing processes. SmartStatements enable users to interact with content, by sorting, filtering and paging through interactive tables of data on the digital invoice. Statements may be configured with features such as dynamic charts and currency converters and they can also connect consumers directly to your help desk staff to provide interactive customer service. Create customer communications that work for your business with Streamserve.

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Industry Support

  • Finance, Services and Insurance
  • Food & Beverage
  • Wholesale & Distribution
  • Building Material
  • Chemical
  • Fashion