Engage Your Clients with Customer Communication Management
OpenText Customer Communications Management (CCM) Solutions are used by thousands of organizations worldwide for more than 20 years. Moreover, the solution is used widely with your document creation process which provides for better customer engagement and personalized multichannel communications. Importantly, OpenText Exstream is very object-oriented and the core basis behind the solution is to help you create and manage document templates. Furthermore, The visual design tool allows you to make changes to the design and content quickly, allow for quick replication across all applications that it should appear in. With full multichannel capabilities, all your documents can be automated and generated in a variety of manner including Adobe and HTML5.
1. Simplifying personalized communications driven by business users
2. Speeding time to market and reducing dependence on IT
3. Improving orchestration for automated tracking, analysis and best response to facilitate engaging conversations
4. Providing a consistent cross-channel experience with OpenText Media Management integration
5. Reducing total cost of customer communications
With Millennials expected to make up more than half the workforce by 2020, the ability to design and deliver contextually-driven, personalized communications at the right time, in the right format, and for the right device can give your company a competitive advantage.
Increase customer conversion. Streamline & Automate business processes with electronic communication
Centralize control & paperless communication
Improve Customer Experience
Deliver superior experience, increase loyalty & retention
Create compliant, brand aligned communications